As computer networks become larger, more complex, and multiprotocol and begin to integrate telecommunication infrastructure, the need for effective network management has become critical to many organizations.

Tremendous career opportunities are created as the demands on networking systems and the people who manage them become continually more complex. Students with an interest in a rewarding career that offers the opportunity for extensive hands-on work with complex computer systems should consider a career in Computer Network Support.


This 560–hour certificate program, students learn the information technology to help and advice to people and organizations using computer software or equipment. Major topics include testing and evaluating existing network systems, performing regular maintenance to ensure that networks operate correctly, and troubleshooting local area networks (LANs), wide area networks (WANs), and Internet systems




Upon completion of this program, students should be able to:


  • Maintaining the integrity and security of a company’s network and systems connected to it.
  • Work with customers to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Train users to work with new computer hardware or software.
  • Diagnose and offer repair instructions remotely, as well as in person.




Graduates of the program pursue careers such as Network Administrators, Network Support, Desktop Support, Helpdesk Support, Network Specialists, LAN Administrators, IT Support, Test Technician, System Analyst, PC Technician, PC Repair, Help-Desk Technician.


Employment Projection for the next ten years:


Source: U.S. Department of Labor


Year 2012


Year 2022

Change in Numbers

Percent Change

Job Openings due to growth and replacement need







Projection of the number of students enrolled in this program in the next three years.


Year 2015

Year 2016

Year 2017





INSTRUCTOR: As in all phases of any profession each individual has specialties within his/her training and acquired skills. Every attempt is made by the school to best utilize the special skills of each instructor to provide the best education available. Classes are assigned and posted on the appropriate bulletin boards, instructors giving these classes are also posted for the students’ benefit.


Rini Billakota or Wayne Nguyen                                     


Ratio of instructor to student: 1:15




Class Participation and Attendance: 20%                        Midterm: 40%    Final Exam: 40%.

A grade of 90% percent or higher earns an A grade; 80% to 89% percent earns a B grade; 70% to 79% percent earns a C grade; 60% to 69% percent earns a D grade. A minimum grade of C is required in major courses or courses that are prerequisites for advanced courses.


Instructor’s Classroom Policies:


Phones: Cell Phones, Blackberries, Sidekicks, Pagers, etc. will be turned off and put away during class. You can check messages during class breaks. Remove Bluetooth® and other earphones/headsets as well, and put those away.

Food/Drinks: There will be no food or drink in the classroom except bottled water, kept away from the computers. Gum chewing is not allowed.


Attendance: Given the highly interactive nature of this course, missing part of any class is likely to affect your learning and therefore your grade. If you know in advance that you will be late or absent, please contact me. If you are facing exceptional circumstances (e.g., personal illness and medical conditions, family illness or death), please contact me as soon as possible. Being late to class (“Tardy”), leaving early, or being absent without an excuse (see below), may result in a loss of points in your “Class Participation” score, as well as a loss of the classroom time that you would have had if you had been in class. “Tardy” and “Left Early” designations are not standard Cosmotek College Policy …

Note: Tardy is 5 minutes after class starts.



Instructor led and laboratory





Equipment / Supply List:


PC, Cisco routers, Windows Server, Windows 7, Text Books, Notebook, Pens and pencils. Phone lines, modems, network cards, cables, high-speed internet access line.


Text Book:


Configuring Windows 7 latest edition by Ian Mclean and Orin Thomas

MCITP Windows Server Enterprise Administrator by Dan Holme, Nelson Ruest, Danielle Ruest, and Jason Kellington consists of four books:

  • Configuring Windows Server Active Directory
  • Configuring Windows Server Network Infrastructure by Tony Northrup and J.C. Mackin
  • Configuring Windows Server Applications Infrastructure by J.C. Mackin
  • Configuring Windows Server Enterprise Administrator by David R. Miller, Paul Mancuso, John Policelli, Orin Thomas, Ian Mclean, and J.C. Mackin, with Grandmasters

A+ Guide to Managing & Maintaining your PC (with Printed access card) by Jean Andrews




40 hours/week: 14 Weeks                                              20 hours/week: 28 Weeks


Prerequisite: none




E103, C210, C215, C216, C217: can be taken in any order

C218, C219: must finish C210, C215




Student will be on waiting list until the school has a minimum of five enrollees.


Course Code

Course Name


Clock Hours


Configuring Windows




Configuring Windows sever network infrastructure




Configuring Windows Server Active Directory




Configuring Windows Server application structure




Windows server enterprise administrator




Configuring Microsoft Exchange server




Managing and maintaining PC






Prerequisites: none




This is an introductory course covers installing, upgrading, and migrating to Windows; configuring network connectivity, applications, and devices; implementing backup and recovery; configuring User Account Control (UAC), mobility options, and new features such as DirectAccess and BranchCache; and managing system updates.


Required textbooks: Configuring Windows 7 latest edition by Ian Mclean and Orin Thomas


Learning objectives:


Upon finishing, you will learn


  1. Install, migrate, or upgrade


    1. Perform a clean installation
    2. Upgrade to current Windows from previous versions of windows
    3. Migrate user profiles
  2. Configuring system images


    1. Capturing system images
    2. Managing virtual hard disk files
  3. Deploying system images


    1. Managing a system image before deployment using DISM WIM commands and mounting an image
    2. Deploying images
  4. Managing devices and disks


    1. Using device manager to view device information
    2. Managing disks
  5. Managing applications


    1. Application compatibility
    2. Managing AppLocker and Software restriction policies
  6. Network settings


    1. Configuring IPv4
    2. Configuring IPv6
    3. Network configuration
  7. Windows firewall and remote management


    1. Managing Windows firewall
    2. Windows remote management
  8. BranchCache and Resource Sharing


    1. Sharing resources
    2. Folder and file access
    3. Managing branchcache
  9. Authentication and account control


    1. Managing user account control
    2. Windows Authentication and authorization
  10. DirectAccess and VPN Connections
  11. Bitlocker and mobility options
  12. Windows update and Windows internet explorer
  13. Monitoring and performance
  14. Recovery and backup


Sequence of lessons: in that order listed above




Prerequisites: none




Students will learn to configure IPv4 and IPV6 addressing; deploy and configure DHCP servers, DNS servers, and DNS zones; Implement IPsec, Windows firewall, and network access protection (NAP); plan and manage Windows Server update services; Manage file and print services in Windows server; Enable remote and wireless access, including DirectAccess; and monitor and troubleshoot network performance.


Required textbooks: Configuring Windows Server Network Infrastructure by Tony Northrup and J.C. Mackin


Learning Objectives:


Will cover the following


  1. Understanding and configuring TCP/IP
  2. Configuring name resolution
  3. Configuring a DNS zone infrastructure
  4. Creating a DHCP infrastructure
  5. Configuring IP Routing
  6. Protecting network traffic with IPsec
  7. Connecting to networks
  8. Configuring Windows firewall and network access protection
  9. Managing software updates
  10. Monitoring computers
  11. Managing files
  12. Managing printers


Sequence of lessons: in that order listed above





Prerequisites: none


Course Description:


You will be learning how to deploy or upgrade domain controllers, domains, and forests for Windows Server; manage user accounts and groups with Widows Powershell; Implement group policy, configure software and security settings; configure DNS settings and zones; manage authentication; plan and manage active directory replication; monitor and ensure availability of directory services


Required textbooks: Configuring Windows Server Active Directory by Dan Holme, Nelson Ruest, Danielle Ruest, and Jason Kellington


Learning objectives:


Upon finishing, you will learn


  1. Creating an Active Directory domain
  2. Administering active directory domain services
  3. Administering user accounts
  4. Managing groups
  5. Configuring computer accounts
  6. Implementing a group policy infrastructure
  7. Managing enterprise security and configuration with group policy settings
  8. Improving the security of authentication in an AD DS Domain
  9. Integrating Domain Name System with AD DS
  10. Administering domain controllers
  11. Managing sites and active directory replication
  12. Managing multiple domains and forests
  13. Directory business continuity
  14. Active directory lightweight directory services
  15. Active directory certificate services and public key infrastructures
  16. Active directory rights management services
  17. Active directory federation services


Sequence of lessons: in that order listed above




Prerequisites: none




This course focuses mastering the skills and experience measured by these objectives: deploying servers, configuring remote desktop services, configuring a web services infrastructure, configuring network application services


Required textbooks: Configuring Windows Server Applications Infrastructure by J.C. Mackin


Learning objectives:


Upon finishing, you will learn


  1. Implementing and configuring a Windows deployment infrastructure
  2. Configuring server storage and clusters
  3. Installing and configuring remote desktop services
  4. Configuring and managing a remote desktop infrastructure
  5. Installing and configuring web applications
  6. Managing web server security
  7. Configuring FTP and SMTP services
  8. Configuring Windows media services
  9. Configuring Microsoft Sharepoint foundation


Sequence of lessons: in that order listed above





Prerequisites: C210, C215




You will learn how to do the following: plan network and application services; design core identity and access management components; design support identity and access management components; and design for business continuity and data availability.


Required textbooks: Configuring Windows Server Enterprise Administrator by David R. Miller, Paul Mancuso, John Policelli, Orin Thomas, Ian Mclean, and J.C. Mackin, with Grandmasters


Learning objectives:


Upon finishing, you will learn


  1. Planning name resolution and internet protocol addressing
  2. Designing active directory domain services
  3. Planning migrations, trusts, and interoperability
  4. Designing active directory administration and group policy strategy
  5. Designing a network access strategy
  6. Design a branch office deployment
  7. Designing remote desktop services and application deployment
  8. Designing virtualization
  9. Designing solutions for data sharing, data security, and business continuity
  10. Planning and designing a public key infrastructure
  11. Designing software update infrastructure and managing compliance


Sequence of lessons: in that order listed above




Prerequisites: C210, C215




After taking this hands-on course, you will be able to install Exchange servers; configuring Exchange recipients and public folders, client access (including Microsoft® Outlook® Web Access), and message transport; monitoring databases, mail flow, and connectivity; generating reports; implementing high availability and recovery; and, configuring message compliance and security.


Required textbooks: Configuring Microsoft Exchange Server (latest edition) by Orin Thomas Ian Mclean


Learning objectives:


Upon finishing, you will learn


  1. Installing Exchange Server


    1. Configure the environment for Exchange server
    2. Configure the server to host
    3. Configure server roles and features for exchange
  2. Exchange databases and address lists
  3. Exchange mailboxes


    1. Mailbox configuration
    2. Resources and shared mailboxes
  4. Distribution groups and public folders


    1. Managing recipients and distribution groups
    2. Setting up public folders
  5. Configuring client access


    1. IMAP, POP and Microsoft ActiveSync
    2. Outlook Anywhere and RPC clients
    3. OWA
  6. Federated sharing and role based access control
  7. Routing and transport rules
  8. Configuring transport servers


    1. Hub transport servers
    2. Edge transport servers
  9. Monitoring Exchange Server


    1. Monitoring Exchange Databases
    2. Monitoring mail flow
  10. Logging and reports
  11. Managing records and compliance
  12. Message integrity, antivirus, and anti-spam
  13. Exchange high-availability solutions


    1. Managing database availability groups
    2. High available public folders
    3. High availability for other exchange roles
  14. Exchange disaster recovery


    1. Backup and recover Exchange data
    2. Recovering exchange roles


Sequence of lessons: in that order listed above




Prerequisite: None




This course emphasizes system hardware, operating system theory, diagnostics, repairs and upgrades of IBM PC. Topics include: hardware configuration, software diagnostics, maintenance procedures, memory upgrade, floppy and hard disk installation and set up, ROM-BIOS software, bus structures, hard ware devices and troubleshooting. This course takes you from being an end user of your computer to becoming a PC support technician.


Required textbooks: A+ Guide to Managing & Maintaining your PC (with Printed access card) by Jean Andrews


Learning objectives:


Upon finishing, you will learn


  1. First look at computer parts and tools


    1. What’s inside the case
    2. Protecting yourself and the equipment
    3. Tools used by a PC repair technician
  2. Working inside a computer


    1. How to work inside a computer case
    2. Cooling methods and devices
  3. Introducing windows operating systems


    1. Using windows
    2. Quick and easy windows support tools
  4. All about motherboards


    1. Motherboard types and features
    2. Configuring a motherboard
    3. Maintaining a motherboard
    4. Installing and replacing a motherboard
  5. Supporting processors and upgrading memory


    1. Types and characteristics of processors
    2. Selecting and installing a processor
    3. Memory technologies
    4. How to upgrade memory
  6. Supporting hard drives


    1. Hard drive technologies and interface standards
    2. How to select and install hard drives
    3. About tape drives and floppy drives
  7. Installing windows


    1. How to plan a windows installation
    2. Installing windows
    3. What to do after Windows installation
    4. Special concerns when working in a large enterprise
  8. Supporting I/O and storage devices


    1. Basic principles for supporting devices
    2. Customizing computer systems
    3. Installing I/O peripherals devices
    4. Installing and configuring adapter cards
    5. Supporting the video subsystem
    6. Supporting
  9. Satisfying customer needs


    1. Job roles and responsibilities
    2. What customers want: beyond technical know-how
    3. Planning for good service
    4. Dealing with prohibited content and activity
    5. Customizing computer systems
  10. Maintaining windows


    1. Scheduled preventive maintenance
    2. Backup procedures
    3. Managing files, folders, and storage devices
    4. Regional and language settings
  11. Optimizing windows


    1. Windows utilities and tools to support the OS
    2. Improving windows performance
    3. Manually removing software
  12. Troubleshooting windows and applications


    1. Overview of Windows troubleshooting tools
    2. Strategies to troubleshoot any computer problem
    3. Troubleshooting blue screen errors and improper shutdowns
    4. Troubleshooting applications
  13. Troubleshooting hardware problems


    1. How to approach a hardware problem
    2. Troubleshooting the electrical system
    3. Troubleshooting POST before video is active
    4. Troubleshooting error messages during the boot
    5. Troubleshooting the motherboard, processor, and RAM
    6. Troubleshooting hard drives
    7. Troubleshooting monitors and video
    8. Protecting a computer and the environment
  14. Troubleshooting windows startup problems


    1. Understanding the boot process
    2. Windows / Vista tools for solving startup problems
    3. Setting up and troubleshooting network wiring
  15. Connecting to and setting up a network


    1. Understanding TCP/IP and windows networking
    2. Connecting a computer to a network
    3. Setting up a multifunction router for a SOHO network
  16. Networking types devices, and cabling


    1. Network types and topologies  
    2. Hardware used by local networks
    3. Setting up and troubleshooting network wiring
  17. Windows resources on a network


    1. Supporting client/server applications
    2. Controlling access to folders and files
    3. Troubleshooting network connections
  18. Security strategies


    1. Securing a windows workstation
    2. Additional methods to protect resources
    3. Dealing with malicious software
  19. Supporting notebooks


    1. Special considerations when supporting notebooks
    2. Maintaining notebooks and notebook components
    3. Replacing and upgrading internal parts
    4. Troubleshooting notebooks
  20. Mobile devices and client-side virtualization


    1. Operating systems used on mobile devices
    2. Comparing mobile device hardware to laptops
    3. Configuring, syncing, and securing IOS devices
    4. Configuring, syncing, and securing android devices
    5. Virtualization basics
  21. Supporting printers


    1. Printer types and features
    2. Using windows to install, share, and manage printers
    3. Printer maintenance and upgrades
    4. Troubleshooting printers


Sequence of lessons: in that order listed above