Computer Network Support

Course IDCourse NameInstructorRoom NumberTime
008COMPUTER NETWORK SUPPORT---

COMPUTER NETWORK SUPPORT

OBJECTIVE:

As computer networks become larger, more complex, and multiprotocol and begin to integrate telecommunication infrastructure, the need for effective network management has become critical to many organizations.

Tremendous career opportunities are created as the demands on networking systems and the people who manage them become continually more complex. Students with an interest in a rewarding career that offers the opportunity for extensive hands-on work with complex computer systems should consider a career in Computer Network Support. The program covers the operating systems and configurations of Windows 2000 and software and hardware troubleshooting as a Microsoft Certified Professional (MCP), and/or a Microsoft Certified System Engineer (MCSE).

CAREERS:

Graduates of the program pursue careers such as Network Administrators, Network Support, Desktop Support, Helpdesk Support, Network Specialists, LAN Administrators, IT Support, Test Technician, System Analyst, PC Technician, PC Repair, Help-Desk Technician.

COURSE HOURS:

40 hours/week: 14 Weeks

20 hours/week: 28 Weeks

Units: 56 /  Clock Hours: 560

Prerequisite: none

COURSE NO. COURSE DESCRIPTION UNITS HOURS
C210 Configuring Windows (exam 70-680) 7 70
C215 Configuring Windows Server Network Infrastructure (70-642) 7 70
C216 Configuring Windows Server Active Directory (70-640) 7 70
C217 Configuring Windows Server Application Structure (70-643) 7 70
C218 Windows Server Enterprise Administrator (70-647) 7 70
C219 Configuring Microsoft Exchange Server (70-662) 7 70
E103 Managing and Maintaining PC 14 140

C210 – CONFIGURING WINDOWS

Prerequisites: none

Goals:

This is an introductory course covers installing, upgrading, and migrating to Windows; configuring network connectivity, applications, and devices; implementing backup and recovery; configuring User Account Control (UAC), mobility options, and new features such as DirectAccess and BranchCache; and managing system updates.

Learning objectives:

Upon finishing, you will learn

  1. Install, migrate, or upgrade

     

     

    1. Perform a clean installation
    2. Upgrade to current Windows from previous versions of windows
    3. Migrate user profiles
  2. Configuring system images
  3. Capturing system images
  4. Managing virtual hard disk files
  5. Managing a system image before deployment using DISM WIM commands and mounting an image
  6. Deploying images
  7. Using device manager to view device information
  8. Managing disks
  9. Application compatibility
  10. Managing AppLocker and Software restriction policies
  11. Configuring IPv4
  12. Cofiguring IPv6
  13. Network configuration
  14. Managing Windows firewall
  15. Windows remote management
  16. Sharing resources
  17. Folder and file access
  18. Managing brachcache
  19. Managing user account control
  20. Windows Authentication and authorization
  21. Deploying system images
  22. Managing devices and disks
  23. Managing applications
  24. Network settings
  25. Windows firewall and remote management
  26. BranchCache and Resource Sharing
  27. Authentication and account control
  28. DirectAccess and VPN Connections
  29. Bitlocker and mobility options
  30. Windows update and Windows internet explorer
  31. Monitoring and performance
  32. Recovery and backup

Sequence of lessons: in that order listed above

C215 – CONFIGURING WINDOWS SERVER NETWORK INFRASTRUCTURE (70-642)

Prerequisites: none

Goals:

Students will learn to configure IPv4 and IPV6 addressing; deploy and configure DHCP servers, DNS servers, and DNS zones; Implement IPsec, Windows firewall, and network access protection (NAP); plan and manage Windows Server update services; Manage file and print services in Windows server; Enable remote and wireless access, including DirectAccess; and monitor and troubleshoot network performance.

Learning Objectives:

Will cover the following

  1. Understanding and configuring TCP/IP
  2. Configuring name resolution
  3. Configuring a DNS zone infrastructure
  4. Creating a DHCP infrastructure
  5. Configuring IP Routing
  6. Protecting network traffic with IPsec
  7. Connecting to networks
  8. Configuring Windows firewall and network access protection
  9. Managing software updates
  10. Monitoring computers
  11. Managing files
  12. Managing printers

216 – CONFIGURING WINDOWS SERVER ACTIVE DIRECTORY (70-640)

Prerequisites: none

Course Description:

You will be learning how to deploy or upgrade domain controllers, domains, and forests for Windows Server; manage user accounts and groups with Widows Powershell; Implement group policy, configure software and security settings; configure DNS settings and zones; manage authentication; plan and manage active directory replication; monitor and ensure availability of directory services

Learning objectives:

Upon finishing, you will learn

  1. Creating an Active Directory domain
  2. Administering active directory domain services
  3. Administering user accounts
  4. Managing groups
  5. Configuring computer accounts
  6. Implementing a group policy infrastructure
  7. Managing enterprise security and configuration with group policy settings
  8. Improving the security of authentication in an AD DS Domain
  9. Integrating Domain Name System with AD DS
  10. Administering domain controllers
  11. Managing sites and active directory replication
  12. Managing multiple domains and forests
  13. Directory business continuity
  14. Active directory lightweight directory services
  15. Active directory certificate services and public key infrastructures
  16. Active directory rights management services
  17. Active directory federation services

C217 – CONFIGURING WINDOWS SERVER APPLICATIONS INFRASTRUCTURE

Prerequisites: none

Goals:

This course focuses mastering the skills and experience measured by these objectives: deploying servers, configuring remote desktop services, configuring a web services infrastructure, configuring network application services

Learning objectives:

Upon finishing, you will learn

  1. Implementing and configuring a Windows deployment infrastructure
  2. Configuring server storage and clusters
  3. Installing and configuring remote desktop services
  4. Configuring and managing a remote desktop infrastructure
  5. Installing and configuring web applications
  6. Managing web server security
  7. Configuring FTP and SMTP services
  8. Configuring Windows media services
  9. Configuring Microsoft Sharepoint foundation

Sequence of lessons: in that order listed above

C218 – WINDOWS SERVER ENTERPRISE ADMINISTRATOR (70-647)

Prerequisites: C210, C215

Goals:

You will learn how to do the following: plan network and application services; design core identity and access management components; design support identity and access management components; and design for business continuity and data availability.

Learning objectives:

Upon finishing, you will learn

  1. Planning name resolution and internet protocol addressing
  2. Designing active directory domain services
  3. Planning migrations, trusts, and interoperability
  4. Designing active directory administration and group policy strategy
  5. Designing a network access strategy
  6. Design a branch office deployment
  7. Designing remote desktop services and application deployment
  8. Designing virtualization
  9. Designing solutions for data sharing, data security, and business continuity
  10. Planning and designing a public key infrastructure
  11. Designing software update infrastructure and managing compliance

C219 – CONFIGURING MICROSOFT EXCHANGE SERVER (70-662)

Prerequisites: C210, C215

Goals:

After taking this hands-on course, you will be able to install Exchange servers; configuring Exchange recipients and public folders, client access (including Microsoft® Outlook® Web Access), and message transport; monitoring databases, mail flow, and connectivity; generating reports; implementing high availability and recovery; and, configuring message compliance and security.

Learning objectives:

Upon finishing, you will learn

  1. Installing Exchange Server

     

     

    1. Configure the environment for Exchange server
    2. Configure the server to host
    3. Configure server roles and features for exchange
  2. Exchange databases and address lists
  3. Exchange mailboxes
  4. Mailbox configuration
  5. Resources and shared mailboxes
  6. Managing recipients and distribution groups
  7. Setting up public folders
  8. IMAP, POP and Microsoft ActiveSync
  9. Outlook Anywhere and RPC clients
  10. OWA
  11. Distribution groups and public folders
  12. Configuring client access
  13. Hub transport servers
  14. Edge transport servers
  15. Monitoring Exchange Databases
  16. Monitoring mail flow
  17. Federated sharing and role based access control
  18. Routing and transport rules
  19. Configuring transport servers
  20. Managing database availability groups
  21. High available public folders
  22. High availability for other exchange roles
  23. Backup and recover Exchange data
  24. Recovering exchange roles
  25. Monitoring Exchange Server
  26. Logging and reports
  27. Managing records and compliance
  28. Message integrity, antivirus, and anti-spam
  29. Exchange high-availability solutions
  30. Exchange disaster recovery

E103 – MANAGING AND MAINTAINING PC

Prerequisite: None

Goal:

This course emphasizes system hardware, operating system theory, diagnostics, repairs and upgrades of IBM PC. Topics include: hardware configuration, software diagnostics, maintenance procedures, memory upgrade, floppy and hard disk installation and set up, ROM-BIOS software, bus structures, hard ware devices and troubleshooting. This course takes you from being an end user of your computer to becoming a PC support technician.

Learning objectives:

Upon finishing, you will learn

  1. First look at computer parts and tools

     

     

    1. What’s inside the case
    2. Protecting yourself and the equipment
    3. Tools used by a PC repair technician
  2. Working inside a computer
  3. How to work inside a computer case
  4. Cooling methods and devices
  5. Using windows
  6. Quick and easy windows support tools
  7. Motherboard types and features
  8. Configuring a motherboard
  9. Maintaining a motherboard
  10. Installing and replacing a motherboard
  11. Types and characteristics of processors
  12. Selecting and installing a processor
  13. Memory technologies
  14. How to upgrade memory
  15. Hard drive technologies and interface standards
  16. How to select and install hard drives
  17. About tape drives and floppy drives
  18. How to plan a windows installation
  19. Installing windows
  20. What to do after Windows installation
  21. Special concerns when working in a large enterprise
  22. Basic principles for supporting devices
  23. Customizing computer systems
  24. Installing I/O peripherals devices
  25. Installing and configuring adapter cards
  26. Supporting the video subsystem
  27. Supporting
  28. Job roles and responsibilities
  29. What customers want: beyond technical know-how
  30. Planning for good service
  31. Dealing with prohibited content and activity
  32. Customizing computer systems
  33. Scheduled preventive maintenance
  34. Backup procedures
  35. Managing files, folders, and storage devices
  36. Regional and language settings
  37. Windows utilities and tools to support the OS
  38. Improving windows performance
  39. Manually removing software
  40. Overview of Windows troubleshooting tools
  41. Strategies to troubleshoot any computer problem
  42. Troubleshooting blue screen errors and improper shutdowns
  43. Troubleshooting applications
  44. How to approach a hardware problem
  45. Troubleshooting the electrical system
  46. Troubleshooting POST before video is active
  47. Troubleshooting error messages during the boot
  48. Troubleshooting the motherboard, processor, and RAM
  49. Troubleshooting hard drives
  50. Troubleshooting monitors and video
  51. Protecting a computer and the environment
  52. Understanding the boot process
  53. Windows / Vista tools for solving startup problems
  54. Setting up and troubleshooting network wiring
  55. Understanding TCP/IP and windows networking
  56. Connecting a computer to a network
  57. Setting up a multifunction router for a SOHO network
  58. Network types and topologies           
  59. Hardware used by local networks
  60. Setting up and troubleshooting network wiring
  61. Supporting client/server applications
  62. Controlling access to folders and files
  63. Troubleshooting network connections
  64. Securing a windows workstation
  65. Additional methods to protect resources
  66. Dealing with malicious software
  67. Special considerations when supporting notebooks
  68. Maintaining notebooks and notebook components
  69. Replacing and upgrading internal parts
  70. Troubleshooting notebooks
  71. Operating systems used on mobile devices
  72. Comparing mobile device hardware to laptops
  73. Configuring, syncing, and securing IOS devices
  74. Configuring, syncing, and securing android devices
  75. Virtualization basics
  76. Printer types and features
  77. Using windows to install, share, and manage printers
  78. Printer maintenance and upgrades
  79. Troubleshooting printers
  80. Introducing windows operating systems
  81. All about motherboards
  82. Supporting processors and upgrading memory
  83. Supporting hard drives
  84. Installing windows
  85. Supporting I/O and storage devices
  86. Satisfying customer needs
  87. Maintaining windows
  88. Optimizing windows
  89. Troubleshooting windows and applications
  90. Troubleshooting hardware problems
  91. Troubleshooting windows startup problems
  92. Connecting to and setting up a network
  93. Networking types devices, and cabling
  94. Windows resources on a network
  95. Security strategies
  96. Supporting notebooks
  97. Mobile devices and client-side virtualization
  98. Supporting printers