Front Desk/Admin 

Vestibular Therapy Specialists (VTS) is a physical therapist owned private practice, located in Bend, OR with a second clinic location in Seattle, WA. We are well respected in the area, known to provide specialized, high-quality care for vestibular (inner ear) conditions. If you are looking to gain experience in specialized physical therapy or want to work in a quality patient focused community, we would love to have you join us!

Responsibilities

The position includes but is not limited to:

• Create a warm, welcoming, inclusive front desk environment for patients
• Provide information and answer general questions regarding the VTS intake procedures and flow of physical therapy clinic
• Organize intake forms and documents of new patients
• Assist patients with making appointments, checking in, and connecting with providers
• Answer emails, texts, and phone calls in a fast-paced environment
• Trouble-shoot and problem solve inquiries, challenging situations and/or complaints, with the attempt to resolve; escalate to supervisor if needed
• Clinic cleaning and tidying responsibilities
• Support administrative staff and clinicians with clinic tasks

Qualifications and skills required:

• Must be at least 18 years of age
• Minimum of High school diploma or equivalent.
• Minimum 2 yrs experience in administrative/reception role, preferably in health care setting.
• Interest in Exercise Science, Sports Performance and Fitness preferred
• Excellent interpersonal and customer service skills; ability to interact with others in a positive, constructive, professional manner.
• Ability and/or experience working with sensitive populations.
• Ability to work independently with general training/supervision and as part of a dynamic team.
• Demonstrated experience with attention to detail and ability to prioritize tasks.
• Fluency with Electronic Health Record systems, HIPAA standards, standard office equipment (fax/scanner, phone applications) and programs such as Chrome/Firefox/Safari, Gmail, Drive, Zoom/Google Meet).
• Familiarity with Availity, OneHealthPort, Noridian, and/or Evicore a PLUS!
• Ability to multi-task, stay organized, jump efficiently between tasks.
• Experience or interest in marketing assistance a plus!

Time Commitment:

M-Th 9a-2p for training 2-3 weeks.

M-Th 9a-3p, F 9-2 with graduation to M-Th 8a-3p, F 8-2p within 6mo of hire date.

Potential for further growth up to Full-Time (35+ hours) & Benefits.

Clinic is open Monday – Friday, 8am -5pm

Dress code​: Professional, neat, and clean at all times. Consider pants, dress tops, closed toed shoes or tennis shoes. Please do not wear perfume/fragrance of any kind, ripped/holed pants, shorts, t-shirts with logos/designs on them, dresses, skirts, sheer clothing, low cut tops, low pants, or sandals.

Please submit your resume and cover letter if you feel you’d be a great fit for this position! Reach out with any questions: info@vestibularspecialists.com

Experience:

• Administrative: 2 years (Required)

Location:

• Bend, OR 97702 (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person